Clinical questionnaires
Measure progress the same way every time
Send PHQ-9, PHQ-8, GAD-7 or PEG by a personal link. The patient answers on their phone, the score is calculated as published, and the results are charted in their file.
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A measurement that repeats the same way
"Feeling a bit better" is hard to compare with "no change". A validated questionnaire, answered the same way each time, turns the course of treatment into numbers you can show the patient.
What is included
From sending to the chart
Validated questionnaires
PHQ-9 for depression symptoms, GAD-7 for anxiety and PEG for pain. No questions to type and no scoring to set up.
Score and severity
The score is calculated as published the moment the patient finishes, with a severity band for PHQ-9, PHQ-8 and GAD-7. PEG is the average of its three items, from 0 to 10.
A personal one-time link
Emailed from your dashboard, or copied and shared your own way. The patient answers on a phone without an account.
A chart for each questionnaire
Results over time, charted separately for each questionnaire once there are two.
In the clinic too
Hand the patient a device and they answer then and there, through a link valid for two hours.
Logged
Every questionnaire sent and every answer received is recorded in the access log, and so is each time you open the results.
How it works
Four steps, no paper
Choose and send
From the patient's file choose PHQ-9, PHQ-8, GAD-7, PEG or several at once. PHQ-9 is offered once you confirm how your practice responds to a self-harm answer; PHQ-8 leaves that question out. Email the link, or copy it and share it any way you like.
The patient answers on their phone
The link is personal and works once. No account or password, and it expires after 14 days.
The score is calculated and saved
The total, the severity band for PHQ-9, PHQ-8 and GAD-7, and every answer are stored, encrypted, in the patient's file.
Follow the trend
Each questionnaire gets its own chart, so the change across treatment is visible at a glance.
In the clinic or at home
Three ways to get it to the patient
Send it before the visit, share the link your own way, or have the patient answer on your device in the treatment room.
- Emailed from your dashboard, or copied and shared any way you like, valid 14 days
- Answered on your device in the clinic, valid two hours
- Several questionnaires sent together, and a link not yet used can be cancelled
Risk answers
Question 9 on the PHQ-9 gets its own handling
That question asks about thoughts of self-harm. A positive answer has to reach you, and it must not get lost among other results.
The moment it is answered
An alert appears at the top of the patient's file and across your dashboard, and you are emailed, with no health details in the email.
What the patient sees
The 988 Suicide & Crisis Lifeline, shown as soon as they answer.
Until you review it
The alert stays until you mark it reviewed. Who reviewed it, and when, is recorded; the answers stay in the file.
The alert draws your attention. Assessing the risk and acting on it remain your responsibility.
Walkthrough
One questionnaire, from sending to the chart
Step 1 of 5
Choose and send
PHQ-9, PHQ-8, GAD-7 or PEG, by email, shared link or in the clinic. The link is personal, works once and expires.
All names and details in these illustrations are made up.
How questionnaires connect to the rest of Zento
Clinical questionnaires by plan
Frequently asked questions
Which questionnaires are included?
PHQ-9 (depression symptoms), GAD-7 (anxiety symptoms) and PEG (pain intensity, and how pain interferes with enjoyment of life and general activity). Each is worded and scored as published.
Can I write my own questionnaire?
Yes. Alongside the validated questionnaires you can write your own: rated questions that add up to a score, choices and open answers. Editing one saves a new version, so every answer stays next to the questions that were asked. Your own questionnaires are not validated instruments, so they have no severity bands.
Does the patient need an account or an app?
No. The patient opens a personal link and answers. The link works once and expires: after 14 days when it is emailed or shared, after two hours when it is answered in the clinic.
How do I send a questionnaire?
From the patient's file. Email it from your dashboard, copy the link and send it any way you like, or hand the patient a device in the clinic.
What happens if a patient indicates thoughts of self-harm?
If PHQ-9 question 9 is answered above zero, an alert appears at the top of the patient's file and across your dashboard, and stays until you mark it reviewed. You are emailed, with no health details in the message, and the patient is shown the 988 Suicide & Crisis Lifeline. The alert draws your attention; assessing the risk and acting on it remain your responsibility.
Where are the results kept?
In the patient's file, encrypted. Sending, answering and your viewing of the results are all recorded in the access log.
Which plans include it?
Every plan: Starter, Growth and Pro.
More features that work together
Each feature is useful on its own. The real value comes when they connect: a profile that brings patients in, inquiries that become appointments, and appointments that bring reviews.
Professional profile
One page that shows your practice, your training and how you work.
Learn more
Digital presence
More ways for patients to find your practice.
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Reviews and trust
Verified reviews from people who confirmed their email.
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Inquiries in one place
Every message that comes in, tracked, so none of them is missed.
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Online booking
Clients pick a time that is genuinely free and book it themselves.
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Automatic reminders
Reminders go out before every appointment without you sending them.
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Client records
Everyone you see, their history and their notes, in one place.
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Patient file
Signed visit notes, treatment goals, documents, patient details and a timeline in one encrypted file, with an access log and a PDF export of the file.
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Letters and e-signature
Attendance notes, treatment summaries, medical necessity letters, referrals and consent forms, locked as PDFs on your letterhead and signed by the patient remotely.
Learn more
Superbills and reports
Superbills from signed notes, a monthly financial summary, a treatment log, and card payments into your own Stripe account.
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Security and privacy
Two-step verification, control over logged-in devices, automatic logout, lockout after failed attempts, and record-level encryption of clinical records.
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The practitioner app
Install your dashboard on your phone, tablet or computer from the dashboard itself, with no app store, and subscribe to your appointments from the calendar you already use.
Learn more
Open your account
Growth and Pro begin with 21 days free. We store a card to start the trial and charge nothing today.
- Verify your email address with a one-time code
- A 21-day trial on Growth and Pro
- Cancel any time from your dashboard
Measure the course of treatment, not just the feeling
Start a 21-day trial and send your first questionnaire.
21 days free on Growth and Pro · cancel any time